Refund and Returns Policy
1. Eligibility for Returns
Customers may request a return within 30 days from the date of receipt of the jewelry products. The products must be in their original, unworn condition, with all tags, original packaging, certificates, and any accompanying accessories intact. Any signs of wear, damage, or alteration will result in a reduction in the refund amount or rejection of the return request.Custom-made or personalized jewelry items that have been specifically designed and crafted according to the customer’s unique requirements are generally not eligible for return, except in cases where there is a defect in the manufacturing process or the product does not meet the agreed-upon specifications and quality standards.
2. Return Process
To initiate a return, customers must contact our customer service team via email at [email protected] or by phone at +8615521743517. Provide the order number, a detailed description of the reason for the return, and any relevant photos if applicable.Our customer service representative will review the return request and provide instructions on how to proceed. In most cases, customers will be required to ship the products back to us at their own expense. We recommend using a trackable shipping method to ensure the safe return of the items.Once we receive the returned products and verify their condition, we will process the refund or exchange as per the customer’s request.
3. Refund Method
Refunds will be issued in the same form of payment used for the original purchase. For example, if the customer paid by credit card, the refund will be credited back to the same credit card. If the payment was made via PayPal, the refund will be sent to the customer’s PayPal account. The refund process may take up to 15 business days to complete, depending on the payment processor and financial institution involved.In the case of a partial return or a return where a discount or promotion was applied to the original purchase, the refund amount will be adjusted accordingly to reflect the proportionate value of the returned items.
4. Exchanges
If a customer wishes to exchange a jewelry product for a different model, style, size, or metal type, we will do our best to accommodate the request, subject to product availability. The customer will need to follow the return process as described above, and once the return is processed and verified, we will ship the replacement product. Any additional costs, such as the price difference between the original and replacement products (if applicable), and shipping fees for the replacement item, will be charged or refunded as appropriate.
5. Defective Products
If a customer receives a defective jewelry product, they should contact our customer service immediately. We will arrange for a replacement or repair of the defective item at no cost to the customer. In some cases, if a replacement or repair is not possible or practical, a full refund will be issued. The customer may be required to provide photos or other evidence of the defect to assist us in resolving the issue quickly.
6. Policy Updates
We reserve the right to update this Refund and Returns Policy at any time. Any changes will be posted on our website, and the revised policy will become effective immediately. Customers are encouraged to review this policy periodically to stay informed of any modifications.
7. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please do not hesitate to reach out to our customer service team. We are committed to providing excellent service and ensuring your satisfaction with your jewelry purchase.
This Refund and Returns Policy is designed to protect the rights of our customers and ensure a fair and transparent process for handling returns and refunds. We strive to make your shopping experience with us as pleasant and worry-free as possible.